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CRMO Care is now FlarePath. Same app, same data, new name.What changed
FlarePath

Legal

Account and data deletion.

How to ask us to delete your account or personal data, what we remove, and what we may have to keep.

If you would like to request deletion of your account or personal data from FlarePath, please follow the instructions below. We will process all requests within 30 days.

Last updated 09/22/26

How to request

Email us. We process requests within 30 days.

Send a message to info@flarepathhealth.com with the subject line “Deletion Request.” Deletion is permanent and cannot be undone.

info@flarepathhealth.com
  • Subject line: Deletion Request
  • Include the email address associated with your account
  • Say whether you want account deletion, data deletion, or both
  • For a child profile, confirm that you are the parent or legal guardian on the account
  • We process verified requests within 30 days

01

How to submit a request

Send an email to info@flarepathhealth.com with the subject line “Deletion Request” and include the following:

  • The email address associated with your account
  • Whether you are requesting account deletion, data deletion, or both
  • For child profile deletion: confirm that you are the parent or legal guardian on the account

02

What gets deleted

Upon a verified deletion request, we will permanently remove:

  • Your account and login credentials
  • All symptom tracking data and check-in history
  • Child profiles and associated health records
  • Uploaded files and generated health reports
  • Voice recordings submitted via the check-in feature

03

What may be retained

In limited circumstances, some data may be retained after your request:

  • De-identified research data — If your data has been contributed to de-identified research datasets in a form that cannot be linked back to you, it cannot be removed.
  • Legal and compliance records — Records required by law or to resolve active disputes may be retained for up to 7 years.

04

Requests for child accounts

FlarePath accounts for minors are managed by a parent or legal guardian. Only the verified account holder (parent/guardian) may submit a deletion request on behalf of a child profile. Please include confirmation of your role when submitting your request.

Who to write

Questions about your data.

Questions about your data or privacy practices? Write us or read our Privacy Policy.

Deletion is permanent and cannot be undone. Symptom history, health reports, and all associated data will be permanently removed and cannot be recovered.